Frequently Asked Questions (FAQ)
1. How do I contact Terranomad for support?
You can reach our customer support team anytime at Terranomadstore@gmail.com. We typically respond within 24–48 business hours. For the fastest service, include your order number and a brief description of your request.
2. Where is Terranomad located?
Terranomad is an online-based brand operated by a global team. While we do not have a physical retail storefront, we ship from trusted fulfillment partners and warehouses worldwide to ensure efficient delivery.
3. How long does shipping take?
Shipping times vary depending on your location and the specific product ordered. On average, orders are delivered within 7–21 business days. You will receive tracking information via email once your order has been processed. Please note that customs delays may occur.
4. Do you offer order tracking?
Yes. Once your order is fulfilled, you’ll receive a tracking link sent directly to your email. You can use this link to monitor your shipment in real-time. If tracking is not available yet, it simply means your order is still being processed.
5. What is your refund and return policy?
We offer refunds for defective or damaged products. Returns must be requested within 30 days of delivery. Because we operate using a dropshipping fulfillment system, items must meet our eligibility requirements before a return or refund can be processed. Please email Terranomadstore@gmail.com for instructions.
6. Can I cancel or change my order after placing it?
Orders are processed quickly, so we can only modify or cancel them within the first few hours after purchase. If you need to make a change, contact us immediately at Terranomadstore@gmail.com. Once an order enters fulfillment, we can no longer make alterations.
7. Why are items shipped separately?
To reduce waste, shipping time, and carbon footprint, some items may be shipped from different fulfillment centers. This means your products might arrive in separate packages — don’t worry, everything you ordered is on the way.
8. Do you offer international shipping?
Yes, Terranomad ships worldwide. Shipping times and fees may vary depending on the country. Any customs or import duties are the responsibility of the customer.
9. Are Terranomad products eco-friendly?
Yes. We carefully select suppliers that use sustainable, reusable, and responsibly sourced materials. Our mission is to provide travel essentials that reduce waste without compromising quality or performance.
10. Why is my tracking number not updating?
Tracking information may take a few days to update depending on carrier processing times. This is normal, especially for international shipments. If your tracking hasn’t updated after 5–7 business days, please contact us and we’ll look into it for you.
